CITY XO

Legal

TERMS OF USE.

Effective Date:
03/10/2026
Last Updated:
03/10/2026

These Terms of Use ("Terms") govern your access to and use of the CITY XO website, Progressive Web App, mobile applications, services, features, content, and related offerings (collectively, the "Platform") operated by SQ7 Communications Pvt Ltd ("CITY XO", "we", "us", or "our").

By accessing, registering on, or using the Platform, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy and any additional terms displayed for specific products or services.

If you do not agree to these Terms, you must not use the Platform.

01ABOUT CITY XO

CITY XO is a local lifestyle, discovery, membership, booking, events, and creator-commerce platform.

The Platform may enable users to:

  • discover local businesses;
  • purchase merchant-specific memberships;
  • access membership benefits;
  • make restaurant reservations;
  • request or book club tables;
  • discover and purchase event tickets;
  • participate in experiences;
  • discover offers and promotions;
  • interact with creators and creator content;
  • use creator-provided promotional links or codes;
  • participate in future CITY XO communities; and
  • access other services introduced by CITY XO from time to time.

CITY XO may facilitate transactions between users, merchants, event organizers, creators, and other third parties.

Unless expressly stated otherwise, CITY XO is not the owner, operator, manufacturer, supplier, or provider of the products, services, venues, events, or experiences offered by third-party merchants or organizers.

02DEFINITIONS

For these Terms:

"User"

means any person accessing or using the Platform.

"Consumer"

means a User accessing the Platform primarily to discover, purchase, book, attend, or use products, services, memberships, events, or experiences.

"Merchant"

means a business, venue, service provider, organizer, or other commercial entity offering products, services, memberships, events, bookings, or benefits through the Platform.

"Creator"

means an influencer, content creator, publisher, affiliate, or other person participating in CITY XO creator campaigns or promotional activities.

"Membership"

means a membership offered by a Merchant through the Platform.

"Benefit"

means a product, discount, privilege, service, access right, offer, or other entitlement associated with a Membership.

"Event"

means an event, activity, gathering, experience, or similar offering listed through the Platform.

"Booking"

means a reservation or request for a restaurant, club table, experience, or other service.

"Transaction"

means a purchase, booking, membership purchase, ticket purchase, redemption, or other commercial transaction facilitated through the Platform.

03ELIGIBILITY

3.1 Minimum Age

You must be at least 16 years old to create a standard CITY XO consumer account, unless a higher minimum age is required by applicable law or by the specific product or service.

Certain products, venues, events, memberships, benefits, or activities may have additional age restrictions.

For example, a particular venue or event may be restricted to persons aged 18 or above.

Where an offering has an age restriction, that restriction applies regardless of the minimum age for creating a CITY XO account.

3.2 Accurate Information

You agree to provide accurate, current, and complete information when creating an account or making a Transaction.

You must update information when necessary to keep it accurate.

3.3 Accounts

You are responsible for:

  • maintaining the confidentiality of your account credentials;
  • maintaining the security of your device;
  • all activity occurring through your account, subject to applicable law; and
  • promptly notifying CITY XO if you believe your account has been compromised.

You must not sell, transfer, rent, or otherwise provide your CITY XO account to another person unless expressly permitted by CITY XO.

04CITY XO ACCOUNTS

CITY XO may use:

  • mobile-number verification;
  • email verification;
  • password authentication;
  • one-time passwords;
  • social authentication; or
  • other authentication mechanisms.

We may require additional verification for particular services, Transactions, age-restricted products, high-value Transactions, fraud prevention, or regulatory compliance.

CITY XO may suspend or restrict an account where we reasonably believe that:

  • information is false or misleading;
  • the account is being used fraudulently;
  • the account is being used unlawfully;
  • the account presents a security risk;
  • the User has violated these Terms; or
  • suspension is necessary to protect Users, Merchants, Creators, or CITY XO.

05CITY XO AS A PLATFORM

CITY XO generally operates as a technology and marketplace platform connecting Users with third-party Merchants, Creators, event organizers, and service providers.

Unless expressly stated otherwise:

  • the Merchant is responsible for the product or service it provides;
  • the event organizer is responsible for the event;
  • the restaurant or venue is responsible for its premises and services;
  • the Creator is responsible for content it creates and publishes;
  • CITY XO facilitates the relevant discovery, communication, booking, payment, tracking, or transaction functionality.

CITY XO may provide operational assistance and customer support but does not automatically assume the obligations of the third-party provider.

06MERCHANT SERVICES

Merchants may use CITY XO to:

  • create business listings;
  • publish memberships;
  • provide membership benefits;
  • receive bookings;
  • participate in events;
  • sell tickets;
  • participate in creator campaigns;
  • provide offers;
  • receive customer information permitted under applicable law; and
  • access analytics and other business tools.

Merchants are responsible for ensuring that:

  • their business information is accurate;
  • their products and services comply with applicable law;
  • required licences and registrations are maintained;
  • their employees and representatives comply with applicable law;
  • their pricing and offers are accurate;
  • their membership benefits are honoured according to the applicable terms;
  • their venues are safe and legally compliant;
  • applicable taxes and regulatory obligations are satisfied; and
  • their conduct toward Users complies with applicable law.

CITY XO may require Merchant verification and KYC documentation before allowing a Merchant to use certain services.

07MERCHANT MEMBERSHIPS

7.1 Merchant-Specific Memberships

Memberships available through CITY XO are generally offered by individual Merchants.

A CITY XO Membership does not automatically provide benefits across all Merchants.

Any future platform-wide membership, including a potential "CITY XO Pass", may be governed by separate terms.

7.2 Membership Terms

Each Membership may specify:

  • price;
  • duration;
  • start date;
  • expiry date;
  • benefits;
  • usage limits;
  • applicable locations;
  • applicable dates or times;
  • eligibility requirements;
  • renewal terms;
  • cancellation terms; and
  • other conditions.

The Membership-specific terms displayed at the time of purchase form part of the agreement applicable to that Membership.

7.3 Benefit Restrictions

A Membership Benefit may be subject to:

  • daily limits;
  • weekly limits;
  • monthly limits;
  • lifetime limits;
  • availability;
  • specific dates;
  • specific locations;
  • blackout periods;
  • minimum spend requirements;
  • age restrictions;
  • reservation requirements; or
  • other conditions.

Users are responsible for reviewing applicable Membership terms before purchase and use.

08MEMBERSHIP BENEFIT CHANGES

Merchants may modify benefits offered to future Membership purchasers.

Where appropriate, CITY XO may maintain different versions of a Membership.

Unless otherwise required by law or expressly stated in the applicable Membership terms, changes to future Membership offerings will not automatically change benefits already purchased by existing Members.

Where a Merchant proposes changes affecting existing Members, CITY XO may determine an appropriate process in consultation with the Merchant and affected Users.

09MEMBERSHIP CARDS AND QR CODES

CITY XO may issue:

  • digital Membership cards;
  • physical Membership cards;
  • Membership IDs; and
  • QR codes.

A Membership ID or physical card is evidence of a Membership but does not independently establish entitlement where the Membership is expired, suspended, cancelled, refunded, or otherwise invalid.

The Platform's server-side Membership status is the authoritative source for determining validity.

Users must not:

  • duplicate or alter Membership cards;
  • manipulate QR codes;
  • share Membership credentials improperly;
  • attempt to bypass benefit limits; or
  • permit unauthorized persons to use their Membership.

10MEMBERSHIP REDEMPTION

Membership Benefits may be redeemed through authorized Merchant personnel or CITY XO personnel.

A Merchant or authorized representative may scan a Membership QR code or manually verify the Membership ID.

CITY XO may record:

  • redemption time;
  • location;
  • benefit used;
  • Merchant;
  • Membership;
  • relevant usage information.

CITY XO may refuse a redemption where:

  • the Membership is invalid;
  • the Membership has expired;
  • the benefit limit has been reached;
  • the benefit is not applicable;
  • the User does not satisfy eligibility requirements; or
  • there is suspected fraud or misuse.

11PHYSICAL MEMBERSHIP CARDS

Users may be offered a physical Membership card for an additional charge.

The price, delivery terms, replacement charges, and applicable conditions will be displayed before purchase.

Loss or damage of a physical card does not automatically terminate the underlying digital Membership.

CITY XO may issue a replacement subject to applicable charges and verification.

12AUTO-RENEWAL

Where supported, certain Memberships may automatically renew.

Before enabling auto-renewal, the User will be provided with applicable renewal information.

By enabling auto-renewal, the User authorizes the applicable payment method to be charged according to the disclosed renewal terms.

Users may disable auto-renewal through the applicable Platform functionality, subject to any notice period or Membership-specific conditions.

13GIFT MEMBERSHIPS

Where available, Users may purchase Memberships for another person.

The purchaser is responsible for providing accurate recipient information.

Gift Memberships may be subject to:

  • activation deadlines;
  • validity periods;
  • eligibility requirements;
  • age restrictions; and
  • other terms displayed at purchase.

Gift Memberships may not be transferable after activation unless expressly permitted.

14EVENTS AND TICKETS

CITY XO may facilitate ticket sales for Events organized by CITY XO or approved third parties.

Event listings may include:

  • date;
  • time;
  • venue;
  • ticket category;
  • price;
  • capacity;
  • age restrictions;
  • cancellation terms;
  • refund policy;
  • entry conditions; and
  • other event-specific information.

Users should review the Event-specific terms before purchasing a ticket.

15EVENT TICKETS

Tickets may be issued electronically, including through QR codes.

Users must present a valid ticket when required.

CITY XO or the Event organizer may deny entry where:

  • the ticket is invalid;
  • the ticket has already been used;
  • the ticket has been cancelled or refunded;
  • the User does not satisfy applicable age or eligibility requirements;
  • the User violates venue rules; or
  • admission is otherwise prohibited by applicable law.

16TICKET TRANSFERS

Where ticket transfer is enabled, the transfer must occur through the supported CITY XO functionality or according to the applicable Event rules.

CITY XO may restrict or disable transfers for particular Events.

Transferred tickets remain subject to the original Event's terms.

17EVENT CANCELLATION AND REFUNDS

Event cancellation, postponement, rescheduling, or refund rights will generally be governed by the Event-specific policy displayed at purchase.

Where an Event is cancelled, CITY XO may facilitate refunds according to the applicable refund policy and payment-provider procedures.

Certain charges may be non-refundable where clearly disclosed and legally permitted.

Nothing in these Terms limits mandatory consumer rights under applicable law.

18RESTAURANT BOOKINGS

CITY XO may facilitate restaurant reservations.

A booking may be:

  • free;
  • deposit-based;
  • prepaid;
  • associated with a special event; or
  • subject to other conditions.

The restaurant controls its availability and may impose reasonable booking conditions.

A booking is not necessarily confirmed until the Platform indicates that it has been confirmed.

Where manual confirmation is required, a booking request does not guarantee a reservation until confirmation is provided.

19RESTAURANT CANCELLATIONS AND NO-SHOWS

Cancellation and refund conditions may vary by restaurant and booking type.

Users are responsible for reviewing the applicable policy.

Restaurants may record no-shows.

Repeated no-shows or misuse of the booking system may result in:

  • warnings;
  • booking restrictions;
  • deposits;
  • cancellation of future bookings; or
  • account restrictions,

subject to applicable law and CITY XO policies.

20CLUB TABLE BOOKINGS

Club table bookings may be:

  • fixed-price;
  • minimum-spend based;
  • deposit-based;
  • request-based; or
  • subject to confirmation.

A table request is not necessarily a confirmed reservation until the applicable confirmation is issued.

Users must comply with:

  • venue rules;
  • age requirements;
  • identification requirements;
  • minimum-spend requirements;
  • dress codes where applicable; and
  • other disclosed conditions.

21AGE-RESTRICTED SERVICES

Certain venues, Events, products, or services may be subject to legal age restrictions.

CITY XO may require age or identity verification.

Users must not:

  • misrepresent their age;
  • use another person's identification;
  • purchase age-restricted products for an ineligible person; or
  • assist another person in bypassing age restrictions.

A User with a valid CITY XO account may still be denied access to an age-restricted offering if they do not meet the applicable eligibility requirements.

22PAYMENTS

CITY XO may support payment methods including:

  • UPI;
  • credit cards;
  • debit cards;
  • net banking;
  • wallets; and
  • other payment methods made available through supported payment providers.

Payment methods may vary depending on the product, Merchant, location, and payment provider.

By submitting a payment, you authorize the applicable payment provider to process the Transaction.

23PAYMENT PROVIDERS

Payments may be processed by third-party payment providers.

CITY XO may share necessary Transaction information with payment providers to process:

  • payments;
  • refunds;
  • verification;
  • fraud prevention; and
  • settlement.

CITY XO does not ordinarily store full payment-card credentials where the payment provider can securely store or tokenize such information.

24PRICING

Prices displayed on the Platform may include or exclude taxes, fees, delivery charges, convenience fees, or other charges as indicated.

The final amount payable will be shown before payment where reasonably practicable.

Merchants are responsible for the accuracy of their listed prices and applicable taxes, subject to CITY XO's platform processes.

25COMMISSIONS AND FEES

CITY XO may earn:

  • membership commissions;
  • booking commissions;
  • event revenue shares;
  • creator campaign fees;
  • service fees;
  • listing or promotional fees; or
  • other commercially agreed fees.

The applicable commercial arrangement may differ between Merchants and services.

Consumer-facing fees will be disclosed where applicable.

26REFUNDS

Refund eligibility depends on:

  • the product purchased;
  • the Merchant or Event policy;
  • the applicable Transaction terms;
  • cancellation timing;
  • payment-provider rules; and
  • applicable law.

Refunds may be processed through the original payment method where supported.

CITY XO may provide customer support in connection with refund requests but cannot guarantee a refund where the applicable Merchant/Event policy does not provide one, subject always to mandatory legal rights.

27CREATOR SERVICES

CITY XO may facilitate marketing campaigns involving Creators.

Campaigns may include:

  • social media posts;
  • reels;
  • stories;
  • YouTube content;
  • Event attendance;
  • restaurant visits;
  • UGC;
  • content shoots;
  • affiliate campaigns; and
  • other promotional activities.

Creator campaigns may be governed by additional campaign-specific agreements.

28CREATOR RESPONSIBILITIES

Creators agree to:

  • provide accurate profile information;
  • accurately represent their audience and social metrics;
  • comply with campaign requirements;
  • meet deadlines;
  • disclose commercial relationships where required;
  • avoid misleading claims;
  • comply with applicable advertising rules;
  • obtain necessary rights and permissions;
  • submit authentic content;
  • avoid fraudulent engagement;
  • comply with applicable platform rules; and
  • comply with campaign-specific agreements.

Creators must not artificially inflate:

  • followers;
  • views;
  • likes;
  • comments;
  • shares;
  • clicks; or
  • conversions.

29CREATOR CAMPAIGN PAYMENTS

Creator compensation may be structured as:

  • fixed creator fees;
  • campaign fees;
  • performance-based compensation;
  • affiliate/commission compensation; or
  • combinations of these.

Unless otherwise agreed, CITY XO may collect campaign payments from the Merchant and pay the Creator according to the applicable campaign terms.

Creator payment may depend on:

  • completion of deliverables;
  • content approval;
  • publication;
  • verification;
  • campaign completion; and
  • other campaign requirements.

30CREATOR CONTENT

Creators retain ownership of their original content except where rights are expressly assigned or licensed through a campaign agreement.

Campaign agreements may grant CITY XO and/or a Merchant specified rights to:

  • publish;
  • repost;
  • advertise;
  • edit;
  • display;
  • distribute; or
  • otherwise use campaign content.

The scope and duration of those rights should be specified in the applicable campaign agreement.

31USER CONTENT

Users may submit:

  • photographs;
  • videos;
  • reviews;
  • comments;
  • ratings;
  • descriptions;
  • feedback;
  • community posts; and
  • other content.

You retain ownership of content you create, subject to the rights you grant to CITY XO under these Terms.

By submitting content, you grant CITY XO a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute, and use the content as reasonably necessary to operate, improve, promote, and provide the Platform, subject to applicable law.

Where broader commercial rights are required, CITY XO may request additional permission.

32CONTENT STANDARDS

Users must not upload or publish content that:

  • is unlawful;
  • infringes intellectual property;
  • impersonates another person;
  • contains malware;
  • is fraudulent;
  • is defamatory or knowingly false;
  • promotes illegal activity;
  • contains prohibited sexually explicit material;
  • exploits or endangers minors;
  • contains unauthorized personal information;
  • promotes discrimination or unlawful harassment;
  • manipulates platform metrics; or
  • otherwise violates applicable law or these Terms.

CITY XO may remove or restrict content that violates these rules.

33REVIEWS AND RATINGS

Where reviews or ratings are available:

Users should provide genuine experiences and honest opinions.

Users must not:

  • post fake reviews;
  • review a business without a genuine interaction where such interaction is required;
  • manipulate ratings;
  • post reviews in exchange for undisclosed compensation;
  • threaten businesses in exchange for benefits; or
  • coordinate fraudulent reviews.

CITY XO may moderate or remove reviews that violate applicable policies or law.

34BUSINESS CONTENT

Merchants are responsible for content they provide, including:

  • photographs;
  • menus;
  • prices;
  • descriptions;
  • offers;
  • membership terms;
  • event information;
  • booking information; and
  • other business information.

Merchants grant CITY XO the rights necessary to display and distribute such content through the Platform.

CITY XO may review, modify formatting, reject, or remove content before or after publication.

35PROHIBITED USE

You must not:

  • reverse engineer the Platform;
  • interfere with Platform security;
  • introduce malicious software;
  • scrape data without authorization;
  • use bots to manipulate the Platform;
  • create fraudulent accounts;
  • manipulate Transactions;
  • abuse Membership Benefits;
  • resell CITY XO access without authorization;
  • circumvent age restrictions;
  • manipulate creator attribution;
  • create fraudulent conversions;
  • impersonate CITY XO or another User;
  • use the Platform for unlawful purposes; or
  • attempt to gain unauthorized access to accounts, systems, or data.

36FRAUD AND ABUSE

CITY XO may investigate suspected:

  • payment fraud;
  • promotional abuse;
  • Membership abuse;
  • fake accounts;
  • fraudulent bookings;
  • fraudulent ticket transactions;
  • creator metric manipulation;
  • attribution manipulation;
  • chargeback abuse; or
  • other suspicious activity.

CITY XO may take reasonable action, including:

  • cancelling Transactions;
  • suspending accounts;
  • restricting access;
  • withholding pending payments where legally permitted;
  • removing content; or
  • referring matters to appropriate authorities where required.

37THIRD-PARTY BUSINESSES

Merchants and other third parties are independent entities.

CITY XO does not guarantee that a Merchant will:

  • remain open;
  • maintain the same pricing;
  • provide a particular product;
  • maintain a particular standard;
  • remain listed;
  • honour an offering outside its stated terms; or
  • remain available.

CITY XO may remove or suspend a Merchant from the Platform.

38THIRD-PARTY LINKS AND SERVICES

The Platform may contain links or integrations with third-party services.

Third-party services are governed by their own terms and privacy policies.

CITY XO is not responsible for third-party services except to the extent required by applicable law.

39INTELLECTUAL PROPERTY

The Platform and its original materials, including:

  • software;
  • branding;
  • CITY XO trademarks;
  • logos;
  • designs;
  • interface elements;
  • databases;
  • text;
  • graphics; and
  • other proprietary materials

are owned by or licensed to CITY XO and are protected by applicable intellectual property laws.

You receive a limited, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose.

You may not reproduce or commercially exploit CITY XO intellectual property without written permission.

40CITY XO TRADEMARKS

"CITY XO", its logos, branding, designs, domain names, and related marks may constitute trademarks or other protected intellectual property.

Nothing in these Terms grants you ownership of those rights.

41AVAILABILITY OF THE PLATFORM

CITY XO aims to provide reliable Platform availability but does not guarantee uninterrupted access.

The Platform may occasionally be unavailable because of:

  • maintenance;
  • upgrades;
  • technical failures;
  • third-party service failures;
  • network problems;
  • security incidents;
  • force majeure; or
  • other circumstances outside CITY XO's reasonable control.

42PRODUCT INFORMATION

CITY XO attempts to provide accurate information.

However, listings may occasionally contain:

  • errors;
  • outdated information;
  • pricing changes;
  • availability changes; or
  • other inaccuracies.

Where appropriate, Users should verify important information directly with the relevant Merchant or Event organizer.

43DISCLAIMERS

To the maximum extent permitted by applicable law, CITY XO provides the Platform on an "as available" and "as is" basis.

CITY XO does not guarantee that:

  • every listing will be accurate;
  • every Merchant will meet expectations;
  • every Event will occur as described;
  • every booking will remain available;
  • every Creator campaign will produce a particular result;
  • every promotional offer will remain available; or
  • the Platform will always operate without interruption.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

44LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CITY XO will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the Platform.

Subject to applicable law, CITY XO's aggregate liability arising from a particular Transaction may be limited to the amount paid by the affected User to CITY XO in connection with that Transaction.

This limitation does not apply to liability that cannot legally be limited or excluded.

Nothing in these Terms is intended to limit statutory consumer rights.

45INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless CITY XO, its affiliates, officers, employees, and representatives from claims, losses, liabilities, damages, and expenses arising from:

  • your breach of these Terms;
  • unlawful use of the Platform;
  • fraud or misconduct;
  • infringement of third-party rights;
  • content you submit;
  • violation of Merchant/Event rules; or
  • violation of applicable law.

This section does not apply to the extent a claim results from CITY XO's own unlawful conduct or liability that cannot legally be transferred.

46ACCOUNT SUSPENSION AND TERMINATION

CITY XO may suspend, restrict, or terminate access where permitted by law if:

  • these Terms are violated;
  • fraudulent activity is suspected;
  • the Platform is misused;
  • required verification is not completed;
  • continued access creates a security or legal risk; or
  • the account is otherwise being used in a prohibited manner.

Where appropriate, CITY XO may provide notice and an opportunity to resolve the issue.

47EFFECT OF TERMINATION

After account termination:

  • access to Platform functionality may cease;
  • active Transactions may be handled according to applicable policies;
  • outstanding legitimate obligations may continue;
  • certain records may be retained where legally required;
  • licences that are intended to survive termination may continue.

Termination does not automatically invalidate rights or obligations that arose before termination.

48DATA AND PRIVACY

CITY XO's collection and use of personal information is governed by its Privacy Policy.

By using the Platform, you acknowledge that CITY XO may process information necessary to:

  • create and manage accounts;
  • process Transactions;
  • provide Memberships;
  • facilitate bookings;
  • manage Events;
  • operate creator campaigns;
  • prevent fraud;
  • provide customer support;
  • communicate with Users; and
  • comply with applicable law.

Users should review the Privacy Policy for details concerning data processing and rights.

49ELECTRONIC COMMUNICATIONS

By using CITY XO, you consent to receiving service-related communications electronically, including:

  • OTPs;
  • transaction confirmations;
  • booking confirmations;
  • Membership notifications;
  • Event reminders;
  • payment notifications;
  • refund notifications;
  • campaign notifications; and
  • other operational messages.

Marketing communications will be subject to applicable consent and opt-out requirements.

50WHATSAPP, SMS, EMAIL AND PUSH NOTIFICATIONS

Where enabled and permitted, CITY XO may communicate through:

  • WhatsApp;
  • SMS;
  • email;
  • push notifications; and
  • in-app notifications.

Users may manage available communication preferences.

Certain essential transactional communications cannot necessarily be disabled while using the relevant service.

51CHANGES TO THESE TERMS

CITY XO may update these Terms from time to time.

Updated Terms will be posted through the Platform with an updated "Last Updated" date.

Where legally required, CITY XO will provide additional notice.

Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.

52CHANGES TO CITY XO SERVICES

CITY XO may:

  • introduce new services;
  • modify existing functionality;
  • discontinue features;
  • change Platform design;
  • modify commercial models; or
  • suspend particular services.

Where changes materially affect an existing paid service, CITY XO will handle affected Users in accordance with applicable law and the relevant product terms.

53GOVERNING LAW

These Terms shall be governed by the laws of India, subject to applicable mandatory consumer and other statutory protections.

54DISPUTE RESOLUTION

CITY XO encourages Users to contact customer support first so that disputes can be resolved informally where possible.

Where a dispute cannot be resolved informally, the dispute shall be handled in accordance with applicable Indian law and the dispute-resolution mechanism specified by CITY XO, subject to any mandatory rights available to consumers under applicable law.

Jurisdiction: Jabalpur, Madhya Pradesh

55CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the conflict.

56FORCE MAJEURE

CITY XO will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • war;
  • civil unrest;
  • government action;
  • epidemics or pandemics;
  • telecommunications failures;
  • payment-provider failures;
  • infrastructure failures;
  • cyber incidents beyond reasonable control; or
  • other force majeure events.

57SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

58NO WAIVER

Failure by CITY XO to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.

59ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without CITY XO's prior written consent where such consent is required.

CITY XO may assign or transfer its rights and obligations as part of a restructuring, merger, acquisition, sale of assets, or other lawful transaction.

60ENTIRE AGREEMENT

These Terms, together with:

  • the Privacy Policy;
  • Membership-specific terms;
  • Event-specific terms;
  • Booking-specific terms;
  • Creator campaign agreements;
  • Merchant agreements; and
  • other terms expressly incorporated into the Platform

constitute the applicable agreement governing your use of CITY XO.

61CONTACT INFORMATION

SQ7 COMMUNICATIONS PRIVATE LIMITED

Brand: CITY XO

Website: cityxo.com

62ACCEPTANCE

By clicking "I Agree", creating an account, making a purchase, booking a service, purchasing a Membership, participating in a campaign, or otherwise using the Platform, you acknowledge that you have read and agree to these Terms, subject to applicable law.

Last Updated: 03/10/2026